Reshaping the industry with Digital CX
Financial services are being redefined by automation, AI, and the human touch.
Emotions still determine customer experience, especially when it comes to money. How do we manage the intersection of emotion and technology in retail banking? How do we ensure the digital elements of customer experience reinforce the physical in a satisfying and delightful manner? How can customer-focused financial institutions use digital technology to differentiate themselves from others? How do we handle legacy systems? And how do we stay compliant?
The IDC Financial Forum aims to provide the answers. It brings together the banking and financial services community with hand-picked IT providers to analyze solutions and offer a digital vision for the future. The agenda features thought leaders, cutting-edge debates, robust case studies, and the essential trends and insights you need to ensure you stay ahead of the CX curve.
The Banking Experience: The way to get to a client’s heart. And money.
Mobile and Digital Banking: What’s next?
Open Banking and PSD2: Be your own Fintech
New types of risk: NIS Directive, regulatory compliance and insider threat
Humans and Machines: The impact of AI In finance
GDPR and CX: Staying compliant yet using the data
Blockchain: moving from proof-of-concept to production
Security as a CX selling point
We aim to inspire C-level managers from financial institutions who are in charge of: IT operations, IT Infrastructure, IT product management, and other areas relating to the IT department. We also want to reach heads of innovation, transformation and other digital initiatives, CX, retail banking, and risk management.
Ghaleb El Masri
Chief Transformation Officer, NN Insurance
COO, Allianz Tiriac
Vicepresident, CEC Bank
COO, NN Romania
First Vice President, CEC Bank
CEO, Libra Internet Bank
Bob De Man
CEO, Raiffeisen Leasing
CEO, Alior Bank Romania
CEO, BNP Paribas Personal Finance
Deputy CEO, Piraeus Bank
The first edition of IDC Financial Forum was an ultramarathon of ideas, networking and fresh opportunities. If you missed it, check the aftermovie.
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks #1 in the most security appliances shipped worldwide and more than 360,000 customers trust Fortinet to protect their businesses. Learn more at http://www.fortinet.com, the Fortinet Blog, or FortiGuard Labs.
Allevo provides software solutions that help banks, companies (corporates and SMEs), microfinance and public administration process financial transactions and achieve compliance.
Allevo has been designing complex middleware solutions for banks since 2003. Most recent projects include: an Instant Payments feature for banks; a PSD2 compliance solution that enables banks to build an open banking business model that goes beyond PSD2; reconciliation between payments and invoices for business customers of banks, with factoring capabilities; system audit and consultancy services.
Veeam is the global leader in Intelligent Data Management for the Hyper-Available Enterprise. Veeam Hyper-Availability Platform is the most complete solution to help customers on the journey to automating data management and ensuring the Hyper-Availability of data. We have more than 307,000 customers worldwide, including 75 percent of the Fortune 500 and 58 percent of the Global 2000. Our customer satisfaction scores, at 3.5X the industry average, are the highest in the industry. Our global ecosystem includes 57,600 channel partners; Cisco, HPE, and NetApp as exclusive resellers; and nearly 19,800 cloud and service providers. Headquartered in Baar, Switzerland, Veeam has offices in more than 30 countries. To learn more, visit https://www.veeam.com or follow Veeam on Twitter @veeam.
Stefanini is a global IT services company with over 88offices in 39countries across the Americas, Europe, Africa, Australia and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to enterprises around the world. With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini’s support model is based on service excellence, the ability to provide a broad range of IT support services, price, industry experience, technological capabilities, ISO/ITIL/Lean Six Sigma quality practices, responsiveness to customer needs, and referrals from existing customers. We are continuously challenged to find innovative means of providing support that improve efficiency and drive down cost.
With over 20 years of local experience, S&T has been constantly involved in developing IT market in Romania. Main IT domains S&T is acting in are consultancy, development, implementation and operation of IT solutions, processes and services adapted to the clients’ needs. The company designs and implements complex IT solutions based on a comprehensive portfolio of software applications, hardware and communication infrastructure added with a complete range of consultancy, design, project management and software development. Target customers are large and mid-sized organizations in the governmental, telecommunications, manufacturing, financial services, utilities and healthcare sectors.
S&T Romania also provides training, technical support and maintenance services based on SLA-s (Service Level Agreements) as well as outsourcing services.
S&T Romania is part of the S&T Group, the leading provider of IT consulting, IT solutions and IT services to customers in Central and Eastern Europe.
Stejarii Country Club
54 Years | 1100 Analysts | 110 Countries
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.