Reshaping the industry with Digital CX
Financial services are being redefined by automation, AI, and the human touch.
Emotions still determine customer experience, especially when it comes to money. How do we manage the intersection of emotion and technology in retail banking? How do we ensure the digital elements of customer experience reinforce the physical in a satisfying and delightful manner? How can customer-focused financial institutions use digital technology to differentiate themselves from others? How do we handle legacy systems? And how do we stay compliant?
The IDC Financial Forum aims to provide the answers. It brings together the banking and financial services community with hand-picked IT providers to analyze solutions and offer a digital vision for the future. The agenda features thought leaders, cutting-edge debates, robust case studies, and the essential trends and insights you need to ensure you stay ahead of the CX curve.
The Banking Experience: The way to get to a client’s heart. And money.
Mobile and Digital Banking: What’s next?
Open Banking and PSD2: Be your own Fintech
New types of risk: NIS Directive, regulatory compliance and insider threat
Humans and Machines: The impact of AI In finance
GDPR and CX: Staying compliant yet using the data
Blockchain: moving from proof-of-concept to production
Security as a CX selling point
We aim to inspire C-level managers from financial institutions who are in charge of: IT operations, IT Infrastructure, IT product management, and other areas relating to the IT department. We also want to reach heads of innovation, transformation and other digital initiatives, CX, retail banking, and risk management.
Vicepresident, CEC Bank
CEO, Libra Internet Bank
COO, BRD GSG
Executive Director, Digital Banking BCR
Head of Retail Division, Unicredit Bank
Deputy Director, Head of Digital Technology & Innovation, Banca Transilvania
Executive Director IT Division, Raiffeisen Bank Romania
Daily Banking Tribe Leader, ING Bank
The first edition of IDC Financial Forum was an ultramarathon of ideas, networking and fresh opportunities. If you missed it, check the aftermovie.
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International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.